RestaurantOps - HelpGeneral Questions
What will happen if I enable "Automatically Sync Clover Changes"?
Updates on price, name or other direct item fields will automatically propagate from clover to our system. This may take up to 10 minutes or longe...
How do I cancel?
If you subscribed to Online Orders from the Clover App Market, you can cancel your Online Orders subscription by simply uninstalling the Online Ord...
Can I create a delivery area?
Yes, navigate to locations.Click on delivery zones in the location detail view.You can add a zone by clicking add a zone and drawing a polygon. Yo...
How do I turn off tax rates for certain items?
Please navigate to https://orders.restaurantops.co/admin/items afterwards toggle the "Default Tax Rate" to remove tax rates from that item.** Pleas...
Can I limit the number of orders I get per time period?
Yes, you'll need to navigate to account -> settings and then set the ORDER LIMIT PER PERIOD field. This will allow a maximum number of online o...
Do you support payment processors not connected to my POS?
Yes, we currently support www.stripe.com and www.authorize.net merchant accounts.After you sign up you'll be asked to connect your account and prov...
How can I limit availability of a category to certain times?
Navigate to categories and edit the category you'd like to restrict availability.Enter the time you'd like to restrict availability for in military...
How do I set up Wix?
Please view the following video:https://www.youtube.com/watch?v=LprahoUnQjQYou'll need to navigate to ACCOUNT -> SETTINGS copy both sections of ...
How do I integrate squarespace?
Please view the following video with regards to installing on squarespace:https://www.youtube.com/watch?v=SAvWyetAGCQWhen copying and pasting ensur...
How can you set up text messaging?
We currently support text messages sent to the restaurant confirming an order has been processed.You can set up up to two phone numbers.To do so go...
How do I edit my open / delivery hours?
To open your delivery hours go to your admin dashboard.Once you have entered the location screen, you can edit the open hours for your business. I...
How can I turn off the online ordering for a location?
Each location has an active toggle.To edit please navigate to orders.restaurantops.co then navigate to Account -> Edit Locations.You can then to...
How do I edit the ability to order in advance?
To do so, navigate to your location.Select Edit Open Hours or Delivery HoursEdit Days in Advance. If no value is entered it will default to orderi...
How do I edit the default tax rate?
Go to Account -> Settings in the top nav bar.Then navigate to LocationsOnce in locations, you can edit the address which will allow you to adjus...
How do I limit the selectable modifiers?
You can set a maximum and minimum on each modifier group.To do so navigate to the Modifier Group.Then press the edit button.Once selected you can t...
Can I remove an item temporarily?
Yes, on your POS or mobile application you can navigate to items and either 86 an item until the next day or inactivate it permanently.An item will...
Request Reviews
Enable Review Requests by editing your location settings. It's best to ensure that you have your yelp and google review links set so that users th...