We're working on building out our Knowledge Base. If you have a question you can't find here, email us at help@restaurantops.co and we'll do our best to resolve your issues.

General Questions

What will happen if I enable "Automatically Sync Clover Changes"?

Updates on price, name or other direct item fields will automatically propagate from clover to our system.  This may take up to 10 minutes or longe...

How do I cancel?

If you subscribed to Online Orders from the Clover App Market, you can cancel your Online Orders subscription by simply uninstalling the Online Ord...

How does your postmates integration work?

A Postmates account is required to add this integration.  Please enter the customer key and api token they give you in the Account -> Settings -...

Can I create a delivery area?

Yes, navigate to locations -> click on delivery zones.You can add a zone by clicking add a zone and drawing a polygon.  You'll be able to edit e...

How do I turn off tax rates for certain items?

Please navigate to https://orders.restaurantops.co/admin/items afterwards toggle the "Default Tax Rate" to remove tax rates from that item.** Pleas...

Can I limit the number of orders I get per time period?

Yes, you'll need to navigate to account -> settings and then set the ORDER LIMIT PER PERIOD field.  This will allow a maximum number of online o...

Do you support payment processors not connected to my POS?

Yes, we currently support www.stripe.com and www.authorize.net merchant accounts.After you sign up you'll be asked to connect your account and prov...

How can I limit availability of a category to certain times?

Navigate to categories and edit the category you'd like to restrict availability.Enter the time you'd like to restrict availability for in military...

How do I set up Wix?

Please view the following video:https://www.youtube.com/watch?v=LprahoUnQjQYou'll need to navigate to ACCOUNT -> SETTINGS copy both sections of ...

How do I integrate squarespace?

Please view the following video with regards to installing on squarespace:https://www.youtube.com/watch?v=SAvWyetAGCQWhen copying and pasting ensur...

How can you set up text messaging?

We currently support text messages sent to the restaurant confirming an order has been processed.You can set up up to two phone numbers.To do so go...